Undertook a fundamental review of service charges and management practices following concerns expressed by residents
Improved the working relationships with residents and external partners, evidenced by the Tenant Liaison Officer winning the TPAS “Resident Liaison Officer of the year” award
Played a leading role in the creation of a new Residents’ Council that undertakes a scrutiny role of the housing service
Created a new planned maintenance programme and undertook a review of Fire Risk Assessments and the subsequent work required
His extensive experience has taken him to a variety of local authorities and housing associations, including:
Chester le Street
First Choice Homes
Hyde Southbank Homes
Lewes District Council
Nottingham City Homes
St Leger Homes
South Essex Homes
Tower Hamlets Homes
Trent and Dove Housing
He has also worked with a number of companies, including, Capita, FireAngel, HouseMark, Just Housing, Kier, nulogic, Pinnacle psg, and Sitex/Orbis.
A Chartered member of the Chartered Institute of Housing, Jan has chaired several national seminars and conferences, and has spoken at various regional conferences. He is a member of the CIH London Regional Board, and a past Chair.