About Jan

Undertook a fundamental review of service charges and management practices following concerns expressed by residents
Improved the working relationships with residents and external partners, evidenced by the Tenant Liaison Officer winning the TPAS “Resident Liaison Officer of the year” award
Played a leading role in the creation of a new Residents’ Council that undertakes a scrutiny role of the housing service
Created a new planned maintenance programme and undertook a review of Fire Risk Assessments and the subsequent work required

His extensive experience has taken him to a variety of local authorities and housing associations, including:

Amicus Horizon

Ascham Homes

ASRA

Chester le Street

Community Gateway

Doncaster Council

Ealing Council

First Choice Homes

Gravesham Council

Hyde Southbank Homes

Lewes District Council

Medway Council

Nottingham City Homes

St Leger Homes

South Essex Homes

Tower Hamlets Homes

Trent and Dove Housing

He has also worked with a number of companies, including, Capita, FireAngel, HouseMark, Just Housing, Kier, nulogic, Pinnacle psg, and Sitex/Orbis.

A Chartered member of the Chartered Institute of Housing, Jan has chaired several national seminars and conferences, and has spoken at various regional conferences. He is a member of the CIH London Regional Board, and a past Chair.

Jan is the creator of the website http//: www.housingstories.com an initiative to collect stories about housing, and always keen to hear new stories at jan@housingstories.com